Why do you limit tasks to 30 minutes?

The reason we limit tasks to those than can be accomplished in 30 minutes is so that we can continue to provide the basic services you have subscribed to. Each website management package comes with 10 hours and 4 of those hours are automatically allocated to daily checking and CMS Management.

That leaves 6 hours to be allocated to other scheduled tasks and any special service requests you have selected. Any remaining time can be used for ad-hoc requests.

If we allowed longer tasks this would impact on our ability to provide the management and security of your website that you have entrusted us to provide.

For this reason we treat longer task as Special Projects and require the purchase of additional hours.